Effective 12/31/09, when you contact Supra for support, you will be able to enter your serial number and be automatically routed to the correct support representative, instead of being required to select from a menu. You’ll be automatically directed based on your key type, status of your key or status of your account. This means that you will spend less time on the phone and get your questions answered more quickly!

If you have a Supra KEY, please turn the key over to locate the key serial number. If you have eKEY software on your smart phone or PDA, here are instructions on how to locate your serial number:

Palm-based eKey >> Open the eKEY application.  The very first screen will state the key number and whether or not the key is updated.

Windows Mobile-based eKey >> Open the eKey Suite and select Options in the lower right hand corner of the screen and then choose “About.”

Blackberry-based eKey >> Open the eKey application, Press the Blackberry Menu Button (the one with the cluster of dots) and choose “About.”